Refund policy
We want you to be happy with everything you buy from us. This policy sits alongside your statutory rights, which are not affected.
Returns - the basics
You have 30 days from receiving your order to request a return. To be eligible, items must be unused, in their original condition and packaging, and you will need your order confirmation or receipt.
To start a return, email us at info@outlinesartsupplies.com. Returns should be sent to: Outlines Art Supplies Ltd, Unit 34 Smithfield Market, Belfast BT1 1JE, United Kingdom. You can also return items in person at the shop. Items sent back without first requesting a return may not be accepted.
Spray paint and aerosols
We accept returns of aerosol cans only if they are unused, unactivated, and with any cap or seal intact - once a can has been sprayed we cannot resell it and cannot accept it back (this does not affect your rights if the product is faulty). Please note that aerosols are restricted goods in the post: if you are returning cans from outside Northern Ireland, contact us first and we will advise on or arrange appropriate carriage. In-store returns are always simplest.
Faulty, damaged or wrong items
Inspect your order when it arrives and contact us straight away if anything is defective, damaged in transit, or not what you ordered - we will put it right with a replacement or full refund, including any return carriage. For spray paint, manufacturing faults such as blocked or failed valves are covered: contact us with your order number and a short description (photos or a short video help).
Return shipping costs
Unless the item is faulty or we made an error, return shipping is at your cost. We recommend a tracked service - we cannot refund items lost on the way back to us.
Cancellation (distance selling)
If you buy online you have the legal right to cancel your order within 14 days of receiving it, for any reason. For customers in the European Union, the same 14-day cooling-off period applies. Items must be returned unused and in their original condition as described above.
Refunds
Once we receive and inspect your return, we will confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Banks can take a few extra days to post the credit. If more than 15 business days have passed since your return was approved, contact us at info@outlinesartsupplies.com.
Exchanges
The fastest route is to return the item you have and place a new order for what you want once the return is accepted.
Unfortunately we cannot accept returns on gift cards or sale items (faulty items excepted).
